![]() Highlight the top print job in the list.Cancel a single print job (usually the top print document) in the queue:.Click Pause Printing (a checkmark will appear before Pause Printing).In the print queue screen click Printer in the menu bar.Instructions for clearing print jobs from the queue: The Purge option is available only to users with special privileges, such as the HelpDesk staff, the Valparaiso staff, or certain individuals who manage the printers for their department. Note: Generally most users have permissions set to cancel only their own print jobs and no one else's. The Cancel command is used to delete a single print job, while the Cancel all documents command is used to clear all jobs from the queue. Help Desk staff can purge all public print queues to clear out any old abandoned print requests that may still be waiting to print. However, you may have to eventually delete (purge) all the print jobs in the list to get the printer to print again. Usually the top print job (currently printing) is the culprit causing the problem, so try canceling/deleting it first if dealing with a departmental printer. Step-by-step guide - Cancel jobs in queue (You may have to drag the column separator to the right to see all of it). Look at the top print job's status message.The print queue screen will appear with the currently printing print job at the top of list and allpending print jobs listed below it.Find and double-click the desired printer name listed in the Printers screen.Click the Start button, then Settings or Control panel, then Printers.Many of the print queue error messages under the Status column are described in the last section of the general printer troubleshooting page. Write down the status message so as to report it accurately. ![]() If a particular printer is having problems, the first thing to check is the status of the print job, which may indicate the cause of the problem. Step-by-step guide - Check the print job status ![]() Error messages or symptoms of the problem.Location of the printer (including building name and room number).When printing problems are reported to the Help Desk, the following information is needed:
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